Returns & Refunds

We want you to love your ChooseYourHues piece as much as we loved creating it. 🤍

Since our framed products are fragile and carefully packed for their journey, we currently don't accept returns or exchanges for change of mind, personal preference, or choosing the wrong size.

Something went wrong?

If your order arrives damaged, defective, incorrect, or significantly different from what you ordered, please reach out to us and we'll do our best to make it right.

Depending on the situation, we may arrange a replacement or refund.

A little unboxing favour 🤍

Before opening your package, please record a continuous, unedited unboxing video showing the package from the outside through to the product inside.

If your framed product arrives damaged, please send us the unboxing video along with clear photos of the issue within 48 hours of delivery.

This helps us understand what happened during transit and makes it easier for us to resolve the issue with you.

Please also keep the original packaging until your issue has been resolved.

A few things to keep in mind

Returns or exchanges aren't available for:

• Change of mind
• Personal preference
• Not liking the artwork after receiving it
• Ordering the wrong size
• Accidental damage after delivery

We put a lot of care into every piece, and we hope it finds a happy spot on your wall. 🫶

Need help?

Just email us at chooseyourhues@gmail.com with your order number and a few photos/videos explaining the issue.

We'll take it from there. 🤍